Privacy Policy

Last updated: August 2026

1. Who we are

Muffin Market (“we,” “us”) operates the Muffin Market mobile application and this website. For support, use the Contact section on our home page.

2. Information we collect

For a detailed breakdown (including optional contact sync and local ratings), see What Data We Collect.

Mobile application

When you use the app, we may collect:

• Account and profile information (for example name, phone number, verification status).
• Order and messaging data needed to connect you with vendors.
• Location information when you enable it, to show nearby businesses.
• Device and usage data (app version, diagnostics, security logs).

Website

When you use this marketing site, we may collect:

• Information you submit through contact forms (name, email, subject, message).
• Basic technical data (browser type, pages viewed, approximate region from IP) for security and analytics.

Payments

For standard vendor orders, customers pay vendors directly. Muffin Market does not receive those payment credentials. If you purchase business services from Muffin Market, billing data is collected only as needed to invoice you, as described at purchase. See our Payment Policy.

3. How we use information

• Provide, maintain, and improve the platform and website.
• Authenticate users and prevent fraud or abuse.
• Facilitate orders and communication between customers and vendors.
• Respond to support requests and legal obligations.
• Send service-related notices as described in Section 4 below.

We do not sell your personal information.

4. Communications

By using the Service, you agree that we may contact you through channels needed to operate the platform, including:

• Service messages — order updates, security alerts, account verification, policy changes, and responses to support requests. These are part of the Service and generally cannot be opted out while you maintain an active account.
• Push notifications — if you install our mobile app and enable notifications, we may send alerts about orders, messages, or platform activity. You can disable push notifications in your device settings at any time.
• Email and SMS — where you provide contact details, we may send transactional messages. Marketing or promotional messages, where we send them, will include an unsubscribe or opt-out mechanism where required by law.

Electronic communications from us may satisfy legal requirements that notices be in writing, where permitted by applicable law.

5. Sharing

We may share information with:

• Vendors — order details needed to fulfill your request.
• Service providers — hosting, analytics, customer support tools, under confidentiality obligations.
• Authorities — when required by law or to protect rights and safety.

6. Cookies and similar technologies

This website may use essential cookies and similar technologies. See our Cookie Policy for details. You can control cookies through your browser settings.

7. Retention

We retain personal information only as long as needed for the purposes above, to comply with law, resolve disputes, and enforce agreements. When data is no longer required, we delete or anonymize it where feasible.

8. Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure; please use strong credentials and protect your device.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing.

9.1 Account and data deletion

You can delete your Muffin Market account in the mobile app:

• Regular users: open User Profile → Delete my Account and confirm.
• Business owners: first delete or terminate all employees, shut down your business, then use User Profile → Delete my Account.

Full step-by-step instructions, what we delete, and retention exceptions are on our Account and Data Deletion page. If you cannot use the app, email support.team@muffinmarket.in with subject Account deletion request; we process verified requests within 30 days.

9.2 Other privacy requests

For access, correction, or other rights, use the Contact section on our home page or in-app privacy or support options when available.

Users in India may have additional rights under applicable data protection rules. We will respond to verified requests within reasonable timeframes required by law.

9.3 Grievance Officer and formal complaints

Under applicable e-commerce and data-protection rules in India, Muffin Market maintains a grievance redressal mechanism.

First — try platform Support. Before a formal grievance complaint, contact us in good faith for at least 30 calendar days through in-app Support or the Contact section on our home page, as described in Terms and Conditions Section 17.2. Most concerns are resolved this way.

Then — formal written complaint. If Support does not resolve your concern, send a written complaint about the platform, your account, privacy, or data processing to be addressed to:

• To: Grievance Officer, Muffin Market
• Email: grievance-officer@muffinmarket.in (subject line: Grievance complaint)
• Contact form: Contact section on our home page

Please include your name, registered mobile number or account identifier, a clear description of the issue, and the outcome you seek. We will acknowledge complaints within timelines required by applicable law and work to resolve them within reasonable periods prescribed by law.

Postal mail: Email or the Contact form is our primary channel for grievance complaints. If you prefer to send post, or if applicable law requires a postal address for the Grievance Officer, email grievance-officer@muffinmarket.in with subject Grievance Officer — postal address and we will provide the current registered-office mailing address for correspondence addressed to the Grievance Officer.

If you are not satisfied with our response regarding personal data, you may have rights to appeal to the relevant data protection authority or board under applicable law when those mechanisms are available.

10. Children

Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided data, reach us via the home page Contact section.

11. International transfers

We may process data in countries where we or our providers operate. We take steps designed to ensure appropriate safeguards when data crosses borders.

12. Changes

We may update this Privacy Policy. The “Last updated” date shows the current version. Significant changes may be notified in the app or by email where appropriate.

13. Related policies

What Data We Collect · Terms and Conditions · Payment Policy · Refund Policy · Cancellation Policy · Cookie Policy · Account Deletion

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